Shipping & Delivery Policy

1. Introduction

At PravahsHandicrafts Private Limited, we are dedicated to delivering our premium handcrafted products to you securely and efficiently. We partner with premier logistics networks to ensure that our unique artisanal goods are shipped safely across India and to international destinations. This Shipping & Delivery Policy outlines our commitments, timelines, and procedures regarding the dispatch and delivery of your orders.

2. Order Processing

All orders are processed subject to successful payment confirmation and fraud-prevention checks mandated by our payment gateway partners.

• Artisan Preparation: Because our products are meticulously handcrafted, orders require a 2–5 business day preparation and packaging period before they are dispatched.
• Operational Delays: Order processing times may be extended during major festivals, promotional sale periods, public holidays, or situations requiring inventory transfer between artisan clusters.

3. Domestic Shipping

For orders delivered within the Republic of India, the following parameters apply:

• Standard Delivery: 5–10 Business Days post-dispatch.
• Express Delivery: 2–4 Business Days post-dispatch.
• Free Shipping: Available on all domestic orders above ₹31,999.
• Flat Shipping Charge: A nominal fee of ₹99 applies to all orders below ₹31,999.

4. International Shipping

For orders delivered outside of India, the following parameters apply:

• Standard Delivery: 10–21 Business Days post-dispatch.
• Express Delivery: 5–10 Business Days post-dispatch.
• Shipping Charges: Dynamically calculated at checkout based on the volumetric weight and destination country.
• Customer Responsibilities: The customer acts as the Importer of Record. All Customs duties, Import Duty, VAT, GST, and local taxes are the sole responsibility of the customer and must be paid upon delivery.

5. Delivery Estimates

Please note that all delivery timelines provided are estimates only and do not constitute a strict legal guarantee. Deliveries may experience delays caused by:

• Adverse weather conditions
• Courier partner operational constraints
• Customs clearance delays (for international orders)
• Festivals and national holidays
• Political disruptions or strikes
• Remote or difficult-to-access locations
• Natural disasters (Force Majeure events)

6. Shipment Tracking

• Tracking details will be automatically activated and communicated within 24 hours of dispatch.
• Updates are sent directly via Email, SMS, and WhatsApp.
• Customers can track their shipments live through the provided logistics partner links.

7. Delivery Address

Customers bear the sole responsibility for providing a complete and accurate delivery address at checkout.

• Ensure the Correct Address, Phone Number, and PIN Code are provided.
• Once an order is physically dispatched, address changes, rerouting, or modifications may not be possible or may incur additional logistical charges.

8. Failed Delivery

An order may be returned to origin (RTO) due to the following reasons:

• Wrong or incomplete address provided
• Recipient unavailable after multiple delivery attempts
• Delivery explicitly refused by the recipient
• Failure in customs clearance
• Import duty left unpaid by the international recipient

Note: In cases of failed delivery caused by customer error or refusal, reshipping charges will apply before the item can be dispatched again.

9. Damaged Package

If a package arrives visibly tampered with, crushed, or damaged:

1. Take clear photographs of the exterior packaging before opening.
2. Do not accept the package if the damage is severe, or note the damage on the delivery receipt.
3. Contact Support immediately within 48 hours for an expedited resolution.

10. Risk of Loss

All purchases from PravahsHandicrafts are made pursuant to a shipment contract. This means that the risk of loss and ownership for such items transfer to you upon our delivery to the carrier.

11. Shipping FAQ